Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can click here or contact us at support@meinelashes.com Please note that returns will need to be sent to the following address: Meinelashes, Rosenheimer str. 115, 81667 Munich, Germany, Phone No. +49 152 03240976
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@meinelashes.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
According to "Regulations Regarding Distance Contracts" No. 255 of May 20, 2014, Section 22, there are specific cases where the consumer is not entitled to exercise the statutory right of refunds.
One such case involves considerations of health and hygiene. If the packaging of a product has been opened and it is a product that cannot be returned due to health or hygiene reasons, the right of refund does not apply.
This ensures compliance with legal requirements and the protection of all consumers.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to contact us via email support@meinelashes.com
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Once it is open and used it can't be returned due to hygiene reasons.
Refunds
We will notify you once we receive and inspect your returned item, and let you know if the refund was approved or not. If approved, we will issue a refund to the original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The cost of the return shipping will be borne by you, unless the item was damaged or incorrect upon delivery.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@meinelashes.com